At Sugarhouse, we've always tried to make renting property from us as inexpensive and hassle free as possible. We also want our tenants to know exactly what they are paying for. We won't hit you with hidden fees and we don't charge for things such as HMO license fees, inventory fees, check-out fees or compulsory cleaning costs.
What we DON'T charge for;
All of properties are subject to a small one off application fee. This fee covers the preparation of all contracts, application forms, referencing / guarantor agreements, payment schedules and deposit protection. Normally, this is the only fee you will pay us. Our standard application fees for all tenancies completed within the contract specified timescales (14 days) are as follows. Please note further charges may apply if documents and payments are not received on time;
There is also a £150 re-assignment fee charge for a change of tenant mid-tenancy.
Our professional application fees include the cost of obtaining credit checks and references OR the completion of a guarantor agreement. Where both are required (for example where a credit check does not come back with a satisfactory outcome) then an additional charge of £50 will apply (this would also be at the landlord's discretion).
We also offer discount for current tenants who stay with us; please ask for details.
Late payment fees of £25 are payable where rent is not paid in time.
Other fees / charges may apply as per the terms of your tenancy agreement.
All above fees include VAT
There has been much discussion recently about the fees charged by Letting Agents and Landlords in regards to both their fairness and their transparency. As with most things, it is unfortunately the actions of a few of our less scrupulous competitors across the country that have brought this to light with horror stories of undisclosed application fees costing hundreds of pounds. At Sugarhouse we are therefore massively in favour of making these fees transparent so that everyone knows exactly what the cost of an application is.
The admin fees you pay cover the administrative work and referencing involved in the completion of your Tenancy with us and includes the following;
We hope the above points explain the requirement of our fees in ensuring that this process is carried our correctly and give you, as a tenant, the peace of mind that you are being dealt with professionally and with as much assistance as you require. We do however believe in keeping these as low as possible, making them as transparent as possible (which is why we have this extra page on our site!) and great value for money.
The advantages of using a Letting Agent are considerable. And as I hope our recent Awards will testify, we think you've chosen one of the best! As well as being available and accountable at all times, we are able to offer property trained professionals to assist with every stage of the rental process, a wide selection of properties owned by a multitude of different landlords, regulation though the governing bodies of which we are a member, huge resources at our disposal in the event of any problems and a genuine 24 hour maintenance service for our managed tenants.
If you have any questions about our fees or any other matters then please don't hesitate to contact us.
Whilst rents are sometimes displayed as weekly amounts this is for illustration purposes only and rents must be paid either monthly or quarterly.
Rent is paid in advance and normally around a week / 10 days before the due date. For example, monthly rent due for the month of July will normally be paid on the 22nd June. Dates and amounts will be made clear in your tenancy agreement.
Rent is normally paid via Direct Debit or, more commonly, Standing Order. Please note that where changes are required to be made to standing order mandates we cannot do this for you; you must undertake this directly with your bank.
If you are ever having difficulties paying your rent we will do everything we can to help but it is important that you advise us prior to your rent due date.
The best marketing and customer service in the North Leeds student and professional market bar none!”
They have just organised my third full refurbishment for me and they all look fantastic. I haven't lost a day's rent since they took over”
They've got fantastic prices and friendly staff”
Great value properties”
Friendly, professional service that offers great advice and sees you through from start to finish of the process of letting a house. Always available for any queries that you have and have a very quick response to let any problems that we have had in the house. Feel like we're treated like adults, not students and that they really value our custom.”
They were very professional and helpful and did their utmost to provide great customer service and find us the exact property we were looking for that satisfied as many requirements as possible. The staff are very welcoming and friendly and were easy to approach with any concerns, requests or questions.”
Brill company, extremely professional yet friendly and always happy to help! Great to chat to for advice, over all the best in Leeds!”
They're simpy the best and super efficient!!”
In a highly competitive category, this agency should be delighted with itself; the judges were extremely pleased to rewards its efforts with the gold. With a focus on students and young professionals the attitude and communication is well tailored to this audience. The team has an established presence across the social media platforms and uses social networking sites extremely well. The website is very good indeed and has a number of features expected by the young and tech savvy target audience. The directors value their staff and there is a very good mentoring scheme in place to develop negotiators into senior staff. As can be expected in student sharing tenancies, they are well versed in dispute resolution and manage to remedy any issues without legal recourse, so all parties come away happy with the results.”
You've taken a hugh worry from my mind. Thank you so much for all your helpand advice. My tenants have also been really pleased with you which is really nice. Everything was really straightforward and the tenants have been great.”
Sugarhouse Properties are always helpful when we have any problems with the house and always fix it immediately. They are constantly polite and friendly when we are in contact with them.”
Many thanks for all your hard work; your administration is excellent and you communicated well with us throughout”
We had our house on with XXXX for 4 months with no success and no feedback. Sugarhouse advised me to organise some minor improvements and had the house rented within a week! ”
Such friendly and helpful people! All staff are easy to talk to and are open to questions no matter how many! Definitely recommend to anyone looking for a house!”
I have recently organised a house for next year with Sugarhouse and everything went as quick and easy as possible. The team are a great example to all other letting agencies, with their professionalism and commitment. They also make your house-viewing fun, which is very important”
When we were looking for a house they were so helpful in trying to find what we wanted. Whenever we had problems at the house they are always very quick at responding and fixing the problem. We are very happy with the service they have provide and if we were not in our third year we would definately use them again”
Great houses with really good facilities. Always reply straightaway and send someone round within the next 2 days. Staff are so friendly!”