Do You Want It All? Then Try Our Bills Inclusive Packages!
We're not alone in offering a Bills Inclusive option for our tenants, but we've spent lots of time putting together a range of packages to suit all tastes and budgets and have carefully sourced products and suppliers that we feel make Sugarhouse's packages unique. We can currently offer the following products as extra services to be bolted onto your rent;
After Pink, Green is definitely our favourite colour and we're committed to making Sugarhouse as environmentally responsible as we can. Since 2016, we've made sure that our energy is as green as we can possibly make it with our electricity 100% green (primarily from wind farms but also from the sun and sea) and with the lowest carbon emissions in the UK.
Gas is a bit more difficult, but at least 12% of our gas will be green and we hope that this will steadily increase in the future. Our green gas is created by a process using grass called Anaerobic Digestion; the grass decomposes with bacteria to produce biogas that is purified into biomethane and fed straight into the national grid. All of our Green Gas is Frack Free.
We don't have much choice with this one, so it's good old Yorkshire Water for us! However, we take care of any readings, organise all billing and help sort any problems that may arise.
We've selected the NUS approved insurance provider, Endsleigh (who are also used by Unipol and a number of University Providers including the University of Leeds), to provide our contents insurance. This means that not only is our cover equivalent to that provided by many of the Universities themselves but we also offer up to £6,000 of cover and, unlike many other policies, we include cover for electrical items (including laptops and mobile phones) whilst in the home as well as photography and musical equipment. For full details of the cover we provide, please click here; if you have selected this as part of a Bills Inclusive package, please read this policy carefully to make sure you fully understand the cover.
Where available, our broadband will be provided by Virgin's Voom Fibre Broadband which goes up to a whopping 350mbs. This is four times faster than other national broadband providers and is quite simply the best product bar none that is currently available on the market. Download speeds go up to 350MB, upload speeds up to 7mbs, and fault repair timescales estimated at a speedy 48 hours. It offers unlimited downloads, has fast music downloads, is great for streaming movies and also excellent for gaming. Unfortunately, there are still some properties where Virgin are unable to supply to or unable to get speeds we would normally hope to achieve. Whilst this is relatively rare, where Vivid is unavailable, we'll do our best to find an alternative that still has sufficient speed to cope with your demands.
We can also organise your TV license for you. Please remember, that if you don't organise a Bills Inclusive package through Sugarhouse you will still need a TV license even if you are only watching streamed content (including watching programs via Netflix or even YouTube). We offer one TV license per property for communal areas where included. If there are other TV's in your house then in some circumstances you may need to purchase additional licenses for these.
Our Pink package now includes vouchers to provide a Netflix Premium account for the whole house for a year; which means you can watch 1000's of films and TV shows on up to 4 screens at any one time.
Also exclusively for our Pink Package recipients, we provide your own personal cleaner for all communal areas twice a month to help keep your property looking spic and span!
And finally, we're even making breakfast for you! Those of you choosing our Pink Package also get a coffee machine supplied in the property to help ease you into the day.
For people new to residential accommodation or for those with limited time and multiple house-mates, bills inclusive rents offer an easy and stress-free way to have everything you need set up for you.
Some smaller managed properties may not be available on our Gold and Pink packages, but all packages are available on the vast majority of houses for three or more professional or student sharers! Please note that these services are all provided at an extra cost and you should read your agreements thoroughly to understand what is included.
For full details, conditions and prices please contact our office and we'll be happy to help!
The best marketing and customer service in the North Leeds student and professional market bar none!”
They have just organised my third full refurbishment for me and they all look fantastic. I haven't lost a day's rent since they took over”
They've got fantastic prices and friendly staff”
Great value properties”
Friendly, professional service that offers great advice and sees you through from start to finish of the process of letting a house. Always available for any queries that you have and have a very quick response to let any problems that we have had in the house. Feel like we're treated like adults, not students and that they really value our custom.”
They were very professional and helpful and did their utmost to provide great customer service and find us the exact property we were looking for that satisfied as many requirements as possible. The staff are very welcoming and friendly and were easy to approach with any concerns, requests or questions.”
Brill company, extremely professional yet friendly and always happy to help! Great to chat to for advice, over all the best in Leeds!”
They're simpy the best and super efficient!!”
In a highly competitive category, this agency should be delighted with itself; the judges were extremely pleased to rewards its efforts with the gold. With a focus on students and young professionals the attitude and communication is well tailored to this audience. The team has an established presence across the social media platforms and uses social networking sites extremely well. The website is very good indeed and has a number of features expected by the young and tech savvy target audience. The directors value their staff and there is a very good mentoring scheme in place to develop negotiators into senior staff. As can be expected in student sharing tenancies, they are well versed in dispute resolution and manage to remedy any issues without legal recourse, so all parties come away happy with the results.”
You've taken a hugh worry from my mind. Thank you so much for all your helpand advice. My tenants have also been really pleased with you which is really nice. Everything was really straightforward and the tenants have been great.”
Sugarhouse Properties are always helpful when we have any problems with the house and always fix it immediately. They are constantly polite and friendly when we are in contact with them.”
Many thanks for all your hard work; your administration is excellent and you communicated well with us throughout”
We had our house on with XXXX for 4 months with no success and no feedback. Sugarhouse advised me to organise some minor improvements and had the house rented within a week! ”
Such friendly and helpful people! All staff are easy to talk to and are open to questions no matter how many! Definitely recommend to anyone looking for a house!”
I have recently organised a house for next year with Sugarhouse and everything went as quick and easy as possible. The team are a great example to all other letting agencies, with their professionalism and commitment. They also make your house-viewing fun, which is very important”
When we were looking for a house they were so helpful in trying to find what we wanted. Whenever we had problems at the house they are always very quick at responding and fixing the problem. We are very happy with the service they have provide and if we were not in our third year we would definately use them again”
Great houses with really good facilities. Always reply straightaway and send someone round within the next 2 days. Staff are so friendly!”