Sugarhouse Properties logo

Sugarhouse Properties Team

Your student & professional accommodation assistants

The Sugarhouse Team

Sugarhouse Properties is a forward thinking company with fresh ideas and a wealth of collective experience in lettings and property management. We are based in central Headingley which allows our market coverage to reach all areas across Leeds and beyond.

We deal with all aspects of Student and Professional Rentals, from matching tenants to properties, offering extensive All Inclusive rent packages, and undertaking refurbishments and repairs of all shapes and sizes. Our aim is simply to provide the best possible level of service and the best possible standard of property for our clients as we seek to put responsible landlords in touch with quality tenants.

We're no eco-warriors, but we want to make life easier and keep our waste to a minimum. By using e-mail, the internet, text messaging and social media, we aim to cut down on as much paper as possible and make things simpler and more accessible for all of our customers.

Awards banner

We aim to be different.

We believe we can offer not only some of the best choice of student and professional properties in Leeds, but also help and assistance into getting the most out of life in your city. We will not hammer you with hidden fees and charges and we'll offer you honest and impartial advice at all times.

We want you to rent a home from us, not just a house.

We hope that we are able to provide a service that is superior to that of other companies; we know there are plenty of agents out there but we aim to go above and beyond in not only the quality and choice of the accommodation we can offer but also the scope and the quality of the services we provide.

If you are renting from us, then we hope the signing of the tenancy agreement is just the start of your relationship with us, not the end. As well as a host of additional services such as personal cleaners, broadband and contents insurance, we have links and promotions with various bars, restaurants, gyms and other services in the city. We even organise social events for those new to Leeds. Landlords can benefit from our full "From Buy to Let" service where we guide you through every aspect of sourcing, buying, developing and then renting a rental property. Our website is designed for use on all devices, you can read our regularly updated Blog, News and Landlord News pages. You can also keep up to date by following us on Facebook, Twitter, and Instagram.

All of our staff are here to help and look forward to meeting you. Here's a quick introduction to some of our team;

Meet The Team

Richard

Photo of Richard

After a combination of injury and complete lack of ability thwarted his dreams of becoming a professional footballer, Richard has been working in property and lettings for over ten years. During that time he has, rather reluctantly, become something of an expert on the rather dull legislative side of our industry which he says helps him sleep. Away from work he can still be found hobbling around football pitches, enjoying the odd glass of wine (although not at the same time), and pursuing his loves of travel, photography and savoury pastries.

Areas of Expertise: Tenancy Legislation, Landlord Legislation, Websites, All Inclusive Bills

Responsible For: Marketing, Training, Website

Charlie

Photo of Charlie

Charlie is a local Leeds Lad and has over 20 years experience in the local residential lettings market. Recently moved to York he spends his time between the two Cities loving his commutes through Gods own County by Train, Bike or Car! He enjoys nothing more than jumping on his Bike and heading up to the Moors at the weekend and spending time with his wife, two daughters and Nell the Dog! When he has time to sit down he loves nothing more than a good meal washed down with a bottle of vino followed by a good film!

Areas of Expertise: Buy-To-Lets, Landlords, Investment Properties, Investors, HMO's

Responsible For: Investors, Property Refurbishments, Unipol

Josh

Photo of Josh

Josh has now reached 8 years within the letting industry. There isn't much he hasn't seen in that time, but the student market always provides some interesting scenarios! Being the son of a tradesman, he knows a thing or two about property maintenance, including having a spell working on the tools at the Harewood House Estate. In his spare time, Josh enjoys plenty of social activities including playing and singing in his acoustic band, photography, playing football and squeezing in the odd round of golf!

Areas of Expertise: Tenancy Legislation, Property Management, Landlord Legislation, Deposit Resolution

Responsible For: Management of Office Staff & Office Processes, Housing Act Notices, Contact Queries

Laura

Photo of Laura W

Laura deals with many of the financial aspects of the business and enjoys helping people to ensure any problems with rent are worked out and with the minimum of distress! She also enjoys liaising with both landlords and tenants to help them better understand any of the financial sides of their agreements with us. Laura is also responsible for our first Sugarbabe(!) with the newly born Dan becoming the newest member of our team and doing a good job of keeping Laura busy outside of work. Laura also likes music, going out and jacket potatoes!

Areas of Expertise: Accounts & Finance, Negotiation, Tenancy Arrears

Responsible For: Landlord Statements, Rent Payments & Arrears

Chris

Photo of Chris

Chris heads up the out of office maintenance team. After returning to the motherland from an extended holiday of over 8 years in Sydney, Australia, he’s seeing the new sights of Leeds’ student accommodation! Yes, he is still complaining about the weather but is enjoying getting wrapped up and getting out to the properties to ensure that our portfolio is kept in its best condition. From his experience of co-ordinating general maintenance of over 2,000 properties for a large developer in Sydney, he is excited to be back home and continuing his love of all things construction. After leaving Sugarhouse, Chris looks forward to a good glass of red wine whilst putting his feet up on the sofa and watching the mighty Leeds Rhinos!

Areas of Expertise: Property Maintenance, Building & Refurbishment Works

Responsible For: On Site Property Maintenance & Routine Property Visits

Jason

Photo of Jason

Since buying and refurbishing his first property at a young age, Jason has been working in lettings for the last few years. Progressing through the ranks from lettings negotiator to senior lettings negotiator, Jason is now our lettings manager. He loves the hands on experience of working for Sugarhouse and when he’s not driving people round on viewings or meeting landlords, can be found instead underneath the car where he likes to have a bit of tinker. As well as changing cars as often as most people change jumpers, Jason enjoys mountain biking when the weather allows.

Areas of Expertise: Lettings, Negotiation, Landlords

Responsible For: Property Lettings, Landlords, Property Adverts

Helen

Photo of Helen

Helen has recently come back to her home county of Yorkshire from New Zealand. With over 4 years of lettings experience she knows a thing or two about managing repairs and maintenance across a range of properties. Together with Chris they will be keeping our portfolio of houses maintained and in great condition. Away from the office Helen loves to be creative and you can usually find her with a paintbrush in one hand and quite often a glass of wine in the other – which she finds aids the creativity!

Areas of Expertise: Maintenance, Customer Service

Responsible For: Property Maintenance, Inspections, Check-out Inspections, Safety Certificates

Gavin

Photo of gav

Recently back from a 7 year holiday in NZ (with a little bit of running a full time Estate Agent business) Gavin is our newest Letting Team member. He loves nothing more than matching people to property and is always willing to go the extra mile. Out of work he is a keen musician, teaching drums and playing in bands around Leeds as well as enjoying sampling the various waterholes.

Areas of Expertise: Tenant & Property Matching, Customer Service, Negotiation

Responsible For: Viewings, Lettings Enquiries

Belle

Photo of Belle

After 6 months working at Sugarhouse, Belle has learnt a lot with plenty more to go! With over 13 years of customer service experience it goes without saying that service is at the root of everything Belle does at Sugarhouse. In her highly varied role, you'll find Belle doing all things admin and tenancy related, along with researching the best content online for our social media platforms! Outside of work, Belle likes socialising with friends, any creative activities, city breaks and... pizza!

Areas of Expertise: Customer Service, Negotiation

Responsible For: Tenancy Administration & Signings, Reassignments, Social Media

Aadam

Photo of Aadam

Aadam joined the team in August 2017 and has been enjoying his time learning the ropes as an apprentice. Having lived in Leeds his whole life, Aadam has always been keen on working in the property market. Aadam is a sport fanatic, so every week his spare time outside of the office consists of playing cricket, football and a couple rounds of snooker. He is a huge fan of eating out and his favourite foods are steak and a good old American beef burger!

Areas of Expertise: Customer Service, Tenancy Arrears

Responsible For: Rent Payments & Contractor Invoices

Hannah

Photo of Hannah

As the newest member of the lettings administration team Hannah is excited to get stuck in with the busy lettings season. After graduating from Cambridge Hannah has returned to her northern roots and has settled in the heart of Headingley. When she isn't signing lettings agreements Hannah enjoys playing squash, live music, including being a regular at Glastonbury, writing and a glass of wine at Whites!

Areas of Expertise: Customer Service, Negotiation

Responsible For: Tenancy Administration, Tenant Move Ins, Front of House

Sam

Photo of Sam

After recently leaving the army having done 5 years' service in the Royal Engineers, Sam decided it was time for a new challenge in the property sector. Having lived in several parts country Sam has now found himself settled in Leeds with his girlfriend and enjoys the diverse nature of the city. He is a real people's person and has a real understanding of building good rapports with the tenants. Out of work he is really keen on horse racing, but I wouldn't be asking him for any tips!

Areas of Expertise: Tenant & Property Matching, Customer Service, Negotiation

Responsible For: Viewings, Lettings Enquiries

Calum

Photo of Calum

As a local lad, Calum knows the ins and outs of all the most popular student areas, for both living and socialising. When not working, Calum enjoys breaking a sweat on the rugby pitch or in the boxing ring. As one of the newest members of the team, Calum is eager to help our tenants find exactly what they are looking for in a property and never short of a housing anecdote from his own time at University!

Areas of Expertise:Tenant & Property Matching, Customer Service, Negotiation

Responsible For: Viewings, Lettings Enquiries

Lottie

Photo of Lottie

Currently in her final year at university studying retail management, Lottie joined the Sugarhouse team to help find her students find their perfect home. A Headingley resident, Lottie knows the student areas inside out and she enjoys meeting all the groups of eager house-hunters and passing on her own advice and experiences of being a student in Leeds. In her spare time she enjoys going out with her friends and attempting to go to the gym when she can fit it in.

Areas of Expertise: Tenant & Property Matching, Customer Service, Negotiation

Responsible For: Viewings, Lettings Enquiries

Toby

Photo of Toby

Devonshire born and bred, Toby has recently moved to the North of England for a change of scenery (and temperature!). After a few years of travelling and trying his hand at most jobs under the sun, Toby has found his feet as one of our the newest lettings negotiators. He’s always happy to go the extra the mile and do whatever he can to make sure he can find the best properties for his groups. When not working Toby, is either in the pool swimming or at cinema enjoying a classic movie.

Areas of Expertise:Tenant & Property Matching, Customer Service, Negotiation

Responsible For: Viewings, Lettings Enquiries

Goldman Sachs - 10,000 small businesses alumni
UniPol Code

Testimonials

  • The best marketing and customer service in the North Leeds student and professional market bar none!

  • They have just organised my third full refurbishment for me and they all look fantastic. I haven't lost a day's rent since they took over

  • They've got fantastic prices and friendly staff

  • Great value properties

  • Friendly, professional service that offers great advice and sees you through from start to finish of the process of letting a house. Always available for any queries that you have and have a very quick response to let any problems that we have had in the house. Feel like we're treated like adults, not students and that they really value our custom.

  • They were very professional and helpful and did their utmost to provide great customer service and find us the exact property we were looking for that satisfied as many requirements as possible. The staff are very welcoming and friendly and were easy to approach with any concerns, requests or questions.

  • Brill company, extremely professional yet friendly and always happy to help! Great to chat to for advice, over all the best in Leeds!

  • They're simpy the best and super efficient!!

  • In a highly competitive category, this agency should be delighted with itself; the judges were extremely pleased to rewards its efforts with the gold. With a focus on students and young professionals the attitude and communication is well tailored to this audience. The team has an established presence across the social media platforms and uses social networking sites extremely well. The website is very good indeed and has a number of features expected by the young and tech savvy target audience. The directors value their staff and there is a very good mentoring scheme in place to develop negotiators into senior staff. As can be expected in student sharing tenancies, they are well versed in dispute resolution and manage to remedy any issues without legal recourse, so all parties come away happy with the results.

  • You've taken a hugh worry from my mind. Thank you so much for all your helpand advice. My tenants have also been really pleased with you which is really nice. Everything was really straightforward and the tenants have been great.

  • Sugarhouse Properties are always helpful when we have any problems with the house and always fix it immediately. They are constantly polite and friendly when we are in contact with them.

  • Many thanks for all your hard work; your administration is excellent and you communicated well with us throughout

  • We had our house on with XXXX for 4 months with no success and no feedback. Sugarhouse advised me to organise some minor improvements and had the house rented within a week!

  • Such friendly and helpful people! All staff are easy to talk to and are open to questions no matter how many! Definitely recommend to anyone looking for a house!

  • I have recently organised a house for next year with Sugarhouse and everything went as quick and easy as possible. The team are a great example to all other letting agencies, with their professionalism and commitment. They also make your house-viewing fun, which is very important

  • When we were looking for a house they were so helpful in trying to find what we wanted. Whenever we had problems at the house they are always very quick at responding and fixing the problem. We are very happy with the service they have provide and if we were not in our third year we would definately use them again

  • Great houses with really good facilities. Always reply straightaway and send someone round within the next 2 days. Staff are so friendly!