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Sugarhouse Properties Team

Your student & professional accommodation assistants

The Sugarhouse Team

Sugarhouse Properties is a forward thinking company with fresh ideas and a wealth of collective experience in lettings and property management. We are based in central Headingley which allows our market coverage to reach all areas across Leeds and beyond.

We deal with all aspects of Student and Professional Rentals, from matching tenants to properties, offering extensive All Inclusive rent packages, and undertaking refurbishments and repairs of all shapes and sizes. Our aim is simply to provide the best possible level of service and the best possible standard of property for our clients as we seek to put responsible landlords in touch with quality tenants.

We're no eco-warriors, but we want to make life easier and keep our waste to a minimum. By using e-mail, the internet, text messaging and social media, we aim to cut down on as much paper as possible and make things simpler and more accessible for all of our customers.

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We aim to be different.

We believe we can offer not only some of the best choice of student and professional properties in Leeds, but also help and assistance into getting the most out of life in your city. We will not hammer you with hidden fees and charges and we'll offer you honest and impartial advice at all times.

We want you to rent a home from us, not just a house.

We hope that we are able to provide a service that is superior to that of other companies; we know there are plenty of agents out there but we aim to go above and beyond in not only the quality and choice of the accommodation we can offer but also the scope and the quality of the services we provide.

If you are renting from us, then we hope the signing of the tenancy agreement is just the start of your relationship with us, not the end. As well as a host of additional services such as personal cleaners, broadband and contents insurance, we have links and promotions with various bars, restaurants, gyms and other services in the city. We even organise social events for those new to Leeds. Landlords can benefit from our full "From Buy to Let" service where we guide you through every aspect of sourcing, buying, developing and then renting a rental property. Our website is designed for use on all devices, you can read our regularly updated Blog, News and Landlord News pages. You can also keep up to date by following us on Facebook, Twitter, and Instagram.

All of our staff are here to help and look forward to meeting you. Here's a quick introduction to some of our team;

Meet The Team

Richard

Photo of Richard

After a combination of injury and complete lack of ability thwarted his dreams of becoming a professional footballer, Richard has been working in property and lettings for over ten years. During that time he has, rather reluctantly, become something of an expert on the rather dull legislative side of our industry which he says helps him sleep. Away from work he can still be found hobbling around football pitches, enjoying the odd glass of wine (although not at the same time), and pursuing his loves of travel, photography and savoury pastries.

Areas of Expertise: Tenancy Legislation, Landlord Legislation, Websites, All Inclusive Bills

Responsible For: Marketing, Training, Website

Charlie

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Charlie is a local Leeds Lad and has over 20 years experience in the local residential lettings market. Recently moved to York he spends his time between the two Cities loving his commutes through Gods own County by Train, Bike or Car! He enjoys nothing more than jumping on his Bike and heading up to the Moors at the weekend and spending time with his wife, two daughters and Nell the Dog! When he has time to sit down he loves nothing more than a good meal washed down with a bottle of vino followed by a good film!

Areas of Expertise: Buy-To-Lets, Landlords, Investment Properties, Investors, HMO's

Responsible For: Investors, Property Refurbishments, Unipol

Josh

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Josh has now reached 8 years within the letting industry. There isn't much he hasn't seen in that time, but the student market always provides some interesting scenarios! Being the son of a tradesman, he knows a thing or two about property maintenance, including having a spell working on the tools at the Harewood House Estate. In his spare time, Josh enjoys plenty of social activities including playing and singing in his acoustic band, photography, playing football and squeezing in the odd round of golf!

Areas of Expertise: Tenancy Legislation, Property Management, Landlord Legislation, Deposit Resolution

Responsible For: Management of Office Staff & Office Processes, Housing Act Notices, Contact Queries

Laura

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Laura deals with many of the financial aspects of the business and enjoys helping people to ensure any problems with rent are worked out and with the minimum of distress! She also enjoys liaising with both landlords and tenants to help them better understand any of the financial sides of their agreements with us. Laura is also responsible for our first Sugarbabe(!) with the newly born Dan becoming the newest member of our team and doing a good job of keeping Laura busy outside of work. Laura also likes music, going out and jacket potatoes!

Areas of Expertise: Accounts & Finance, Negotiation, Tenancy Arrears

Responsible For: Landlord Statements, Rent Payments & Arrears

Jason

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Since buying and refurbishing his first property at a young age, Jason has been working in lettings for the last few years. Progressing through the ranks from lettings negotiator to senior lettings negotiator, Jason is now our lettings manager. He loves the hands on experience of working for Sugarhouse and when he’s not driving people round on viewings or meeting landlords, can be found instead underneath the car where he likes to have a bit of tinker. As well as changing cars as often as most people change jumpers, Jason enjoys mountain biking when the weather allows.

Areas of Expertise: Lettings, Negotiation, Landlords

Responsible For: Property Lettings, Landlords, Property Adverts

Aadam

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Aadam joined the team in August 2017 and has been enjoying his time learning the ropes as an apprentice. Having lived in Leeds his whole life, Aadam has always been keen on working in the property market. Aadam is a sport fanatic, so every week his spare time outside of the office consists of playing cricket, football and a couple rounds of snooker. He is a huge fan of eating out and his favourite foods are steak and a good old American beef burger!

Areas of Expertise: Customer Service, Tenancy Arrears

Responsible For: Rent Payments & Contractor Invoices

Steph

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As one of the newest members of the front office team, Steph is looking forward to learning the ropes and getting to know our tenants and properties. After working in hotels for 7 years back home in Lincolnshire, and most recently in Leeds City Centre, she fancied a change, and is already enjoying her new role here at Sugarhouse! When she's not busy working, Steph enjoys running, spending time with friends, and heading out for a drink in Headingley!

Areas of Expertise: Customer Service, Tenancy Negotiation

Responsible For: Customer Service, Tenancy Signings, Re-Assignments, Social Media Content

James

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Since starting with Sugarhouse, James has quickly learnt just how much work goes into maintaining student properties. I am sure he can tell you a story or two about the things he has seen or heard about so far... He is an avid Hull City supporter, along with a keen interest in cars, James is usually cracking a joke or two around the office.

Areas of Expertise: Customer Service, Maintenance, Refurbs

Responsible For: Property Maintenance, Routine Safety Certificates, Property Refurbishments & Renovations

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Testimonials

  • The best marketing and customer service in the North Leeds student and professional market bar none!

  • They have just organised my third full refurbishment for me and they all look fantastic. I haven't lost a day's rent since they took over

  • They've got fantastic prices and friendly staff

  • Great value properties

  • Friendly, professional service that offers great advice and sees you through from start to finish of the process of letting a house. Always available for any queries that you have and have a very quick response to let any problems that we have had in the house. Feel like we're treated like adults, not students and that they really value our custom.

  • They were very professional and helpful and did their utmost to provide great customer service and find us the exact property we were looking for that satisfied as many requirements as possible. The staff are very welcoming and friendly and were easy to approach with any concerns, requests or questions.

  • Brill company, extremely professional yet friendly and always happy to help! Great to chat to for advice, over all the best in Leeds!

  • They're simpy the best and super efficient!!

  • In a highly competitive category, this agency should be delighted with itself; the judges were extremely pleased to rewards its efforts with the gold. With a focus on students and young professionals the attitude and communication is well tailored to this audience. The team has an established presence across the social media platforms and uses social networking sites extremely well. The website is very good indeed and has a number of features expected by the young and tech savvy target audience. The directors value their staff and there is a very good mentoring scheme in place to develop negotiators into senior staff. As can be expected in student sharing tenancies, they are well versed in dispute resolution and manage to remedy any issues without legal recourse, so all parties come away happy with the results.

  • You've taken a hugh worry from my mind. Thank you so much for all your helpand advice. My tenants have also been really pleased with you which is really nice. Everything was really straightforward and the tenants have been great.

  • Sugarhouse Properties are always helpful when we have any problems with the house and always fix it immediately. They are constantly polite and friendly when we are in contact with them.

  • Many thanks for all your hard work; your administration is excellent and you communicated well with us throughout

  • We had our house on with XXXX for 4 months with no success and no feedback. Sugarhouse advised me to organise some minor improvements and had the house rented within a week!

  • Such friendly and helpful people! All staff are easy to talk to and are open to questions no matter how many! Definitely recommend to anyone looking for a house!

  • I have recently organised a house for next year with Sugarhouse and everything went as quick and easy as possible. The team are a great example to all other letting agencies, with their professionalism and commitment. They also make your house-viewing fun, which is very important

  • When we were looking for a house they were so helpful in trying to find what we wanted. Whenever we had problems at the house they are always very quick at responding and fixing the problem. We are very happy with the service they have provide and if we were not in our third year we would definately use them again

  • Great houses with really good facilities. Always reply straightaway and send someone round within the next 2 days. Staff are so friendly!