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25 Years' Experience

Sugarhouse is backed by over 25 years' experience in letting property in Leeds and we have unrivalled knowledge and understanding of the local area to share with you when it comes to finding the ideal tenant/s for your property.

Award Winning

We are proud of our levels of service and we are always striving to offer both you the landlord and our tenants a better service. We regularly receive recognition for our efforts and most recently won Gold at the prestigious 2015 Negotiator Awards as “Yorkshire and the Humber Agency of the Year” as well as silver as the national “Employer of the Year.” We have also been presented with the Runners Up award for 'Best Large Landlord/Management' in the Leeds Landlords Awards by the University of Leeds and won the prestigious 'Northern Letting Agency of the Year' award in 2014 presented by The Sunday Times. To view all of our recent awards click here.

Independent & Local High Street Location

Sugarhouse is a dedicated letting agent based in Headingley. It's independently run and owned by Charlie Aston and Richard Napier both of whom boast unrivalled knowledge of lettings in Leeds. Our philosophy is to deliver you a service to not only meet your expectations but to exceed them whether you are a landlord or a tenant. From our high street premises, our dedicated and trained staff are on hand to assist with all aspects of property management.

Online Exposure

We understand the importance of online marketing! A high percentage of property enquiries now derive from online portals or our own website. We invest heavily to ensure your properties are featured highly online via Google, and the online portals such as Right Move, Unipol, and On the Market.

Social Media

We understand that social media now plays a major role in people's daily lives. We at Sugarhouse proactively interact with prospective tenants on a regular basis to capitalise on the social market place to get our landlord's properties noticed and to ensure we're accessible to our tenants at all times.

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Northern Lettings Agency of the Year 2014 - The Times

Testimonials

  • The best marketing and customer service in the North Leeds student and professional market bar none!

  • They have just organised my third full refurbishment for me and they all look fantastic. I haven't lost a day's rent since they took over

  • They've got fantastic prices and friendly staff

  • Great value properties

  • Friendly, professional service that offers great advice and sees you through from start to finish of the process of letting a house. Always available for any queries that you have and have a very quick response to let any problems that we have had in the house. Feel like we're treated like adults, not students and that they really value our custom.

  • They were very professional and helpful and did their utmost to provide great customer service and find us the exact property we were looking for that satisfied as many requirements as possible. The staff are very welcoming and friendly and were easy to approach with any concerns, requests or questions.

  • Brill company, extremely professional yet friendly and always happy to help! Great to chat to for advice, over all the best in Leeds!

  • They're simpy the best and super efficient!!

  • In a highly competitive category, this agency should be delighted with itself; the judges were extremely pleased to rewards its efforts with the gold. With a focus on students and young professionals the attitude and communication is well tailored to this audience. The team has an established presence across the social media platforms and uses social networking sites extremely well. The website is very good indeed and has a number of features expected by the young and tech savvy target audience. The directors value their staff and there is a very good mentoring scheme in place to develop negotiators into senior staff. As can be expected in student sharing tenancies, they are well versed in dispute resolution and manage to remedy any issues without legal recourse, so all parties come away happy with the results.

  • You've taken a hugh worry from my mind. Thank you so much for all your helpand advice. My tenants have also been really pleased with you which is really nice. Everything was really straightforward and the tenants have been great.

  • Sugarhouse Properties are always helpful when we have any problems with the house and always fix it immediately. They are constantly polite and friendly when we are in contact with them.

  • Many thanks for all your hard work; your administration is excellent and you communicated well with us throughout

  • We had our house on with XXXX for 4 months with no success and no feedback. Sugarhouse advised me to organise some minor improvements and had the house rented within a week!

  • Such friendly and helpful people! All staff are easy to talk to and are open to questions no matter how many! Definitely recommend to anyone looking for a house!

  • I have recently organised a house for next year with Sugarhouse and everything went as quick and easy as possible. The team are a great example to all other letting agencies, with their professionalism and commitment. They also make your house-viewing fun, which is very important

  • When we were looking for a house they were so helpful in trying to find what we wanted. Whenever we had problems at the house they are always very quick at responding and fixing the problem. We are very happy with the service they have provide and if we were not in our third year we would definately use them again

  • Great houses with really good facilities. Always reply straightaway and send someone round within the next 2 days. Staff are so friendly!