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Why Sugarhouse Properties

Letting agents in Leeds

Cup of coffee

Thanks for considering Sugarhouse!

We know being a landlord is tough and that the housing market in Leeds has thrown up plenty of challenges in recent years. We also know that there are plenty of Letting Agents out there that you could choose to look after your property for you. We are, however, pretty confident that none of them will give you the same level of service, innovative marketing, passion, drive and expertise that Sugarhouse can.

Sugarhouse Properties has been created on the back of over 25 years combined experience in the lettings industry. We set out to do things differently to our competitors and to offer a level of service and engagement (with both landlords and tenants) not seen before in our marketplace. We can promise you that there will be no-one who will work harder to rent out your property!

It's A Level Playing Field

Unlike other agents, we don't own a large portfolio of our own properties and we are completely impartial with all of our landlords which means that your property will have as much chance of being let as anyone else's on our books. All of our landlords receive the same high levels of services that have become our benchmark, and we look after clients with one property as well as those with large investment porfolios.

Northern Lettings Agency of the Year 2014 - Gold Winner

Why Choose Sugarhouse?

  • Great reputation amongst the Student and Professional populations in Leeds
  • 25 years combined experience
  • Award winning website and hugely popular, and interactive, Facebook, Twitter and You Tube sites
  • Innovative, highly tailored marketing of our company and your properties that is guaranteed to get you noticed
  • Multi-award winning company with national award recognition
  • Social events, competitions and giveaways for your tenants as well as loads of discounts with local businesses
  • Full use of all available marketing such as Rightmove, On the Market, Unipol (for our student landlords), newspaper adverts, internal adverts in our office, leaflet drops, flyering, online advertising, multi-website promotions, social media, to-let boards, housing fairs, mailing lists, promotional vehicles and more!
  • Unlike other agents, we don't have a large portfolio of our own properties which means that our tenants get completely impartial advice and our landlords operate on a level playing field
  • Professional standard photo-shoot on your property with high-res equipment and photo-editing
  • Regularly number one for new instructions on Rightmove
  • Incredible “click through” rates for our online advertising
  • Fully accredited agent and members of the Tenancy Deposit Scheme (TDS)

We pride ourselves on giving prompt and honest feedback; if there's a problem with your property then we'll tell you before it's too late!

Our Services

We offer a host of services for our landlords including assistance with purchasing, refurbishment and building work, furniture supply and design. Our main property lettings / management services are as follows;

Let-Only Services

For landlords wishing to manage the day to day aspects of the tenancy themselves (including repairs, rent collection, inter tenancy issues etc.), we operate a popular let-only service whereby we will find a group of tenants to rent the property before handing it over to the landlord to manage. This service includes;

  • Full marketing of the property through a variety of different mediums
  • Negotiating the terms of the tenancy agreement and the rent with the tenant
  • Referencing tenants through a full referencing service and / or guarantor agreements
  • Completing tenancy application forms for all tenants and drawing up tenancy agreements in our own format
  • Arranging for deposits to be paid and advising when deposits are received to enable you to protect the deposit online with the Tenancy Deposit Scheme

We do not recommend managing the property yourself if you do not have prior experience. The financial and legal pitfalls can be severe in the event of mistakes being made, legislation in the rental sector is ever-changing, and managing rent and repairs is a full time job in itself (with a 24 hour working day)! If you're unsure as to which of our services would suit you better then we'll be happy to discuss this with you in more detail.

Management Services

  • All marketing and letting services as per our Let-Only service
  • Administrating the deposit and ensuring all Tenancy Deposit Scheme regulations are correctly adhered to
  • Collecting all rent for the property and chasing any initial rent arrears
  • Coordinating and organising any repairs on the property using our team of specially picked contractors
  • Accounting for any damage and unpaid bills at the end of the tenancy
  • Arranging periodic inspections
  • Dealing with any tenancy-related issues as they arise throughout the term of the tenancy
  • Providing 24 hour maintenance for your tenants
  • Supplying a fully itemised statement at the end of each month

Our management service is pretty all encompassing. We take care of almost everything for you and you simply get a statment (and payment via direct banking transfer) at the end of each month

“From Buy To Let!” Our One Stop Investor Package

Our unique “From Buy To Let” service is tailored for investment landlords who are looking to invest in property at high yields but want a very hands-off approach to the whole process. As such, we assist with every step of the purchase and rental process from sourcing suitable properties to buy, assisting with the sale, organising building work and then renting out and managing the property at the end of the process

This is a unique, bespoke service that we tailor specifically to each landlord's own needs. It can involve some, or all of the following;

  • Providing initial investment advice in terms of cost, expectations and tax considerations
  • Providing access to specialist mortgage brokers
  • Sourcing suitable rental properties using contacts with local estate agents and private sales
  • Recommending solicitors and providing advice on the sales process, including queries to raise prior to completion
  • Assisting with transfer and management of existing tenants
  • Arranging quotes for building works through approved contractors at highly competitive rates
  • Assisting with the transfer and management of existing tenants
  • Arranging quotes for building works through to approved contractors at highly competitive rates
  • Assisting with planning issues
  • Managing any improvements works
  • Providing design advice and suggestions
  • Marketing the property (off-plan if work is scheduled)
  • Sourcing furniture and fittings
  • Finding tenants
  • Snagging after building works
  • Managing the new tenancy

We have a number of clients, including foreign investors, who take advantage of the full range of this service. In the case of some of our more established clients, such is the trust they have in this unique service that we can offer that they have not even visited the property themselves prior to purchase. Please contact our office and we will be happy to discuss how we may be able to assist you with any aspect of this package.

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Northern Lettings Agency of the Year 2014 - The Times

Testimonials

  • The best marketing and customer service in the North Leeds student and professional market bar none!

  • They have just organised my third full refurbishment for me and they all look fantastic. I haven't lost a day's rent since they took over

  • They've got fantastic prices and friendly staff

  • Great value properties

  • Friendly, professional service that offers great advice and sees you through from start to finish of the process of letting a house. Always available for any queries that you have and have a very quick response to let any problems that we have had in the house. Feel like we're treated like adults, not students and that they really value our custom.

  • They were very professional and helpful and did their utmost to provide great customer service and find us the exact property we were looking for that satisfied as many requirements as possible. The staff are very welcoming and friendly and were easy to approach with any concerns, requests or questions.

  • Brill company, extremely professional yet friendly and always happy to help! Great to chat to for advice, over all the best in Leeds!

  • They're simpy the best and super efficient!!

  • In a highly competitive category, this agency should be delighted with itself; the judges were extremely pleased to rewards its efforts with the gold. With a focus on students and young professionals the attitude and communication is well tailored to this audience. The team has an established presence across the social media platforms and uses social networking sites extremely well. The website is very good indeed and has a number of features expected by the young and tech savvy target audience. The directors value their staff and there is a very good mentoring scheme in place to develop negotiators into senior staff. As can be expected in student sharing tenancies, they are well versed in dispute resolution and manage to remedy any issues without legal recourse, so all parties come away happy with the results.

  • You've taken a hugh worry from my mind. Thank you so much for all your helpand advice. My tenants have also been really pleased with you which is really nice. Everything was really straightforward and the tenants have been great.

  • Sugarhouse Properties are always helpful when we have any problems with the house and always fix it immediately. They are constantly polite and friendly when we are in contact with them.

  • Many thanks for all your hard work; your administration is excellent and you communicated well with us throughout

  • We had our house on with XXXX for 4 months with no success and no feedback. Sugarhouse advised me to organise some minor improvements and had the house rented within a week!

  • Such friendly and helpful people! All staff are easy to talk to and are open to questions no matter how many! Definitely recommend to anyone looking for a house!

  • I have recently organised a house for next year with Sugarhouse and everything went as quick and easy as possible. The team are a great example to all other letting agencies, with their professionalism and commitment. They also make your house-viewing fun, which is very important

  • When we were looking for a house they were so helpful in trying to find what we wanted. Whenever we had problems at the house they are always very quick at responding and fixing the problem. We are very happy with the service they have provide and if we were not in our third year we would definately use them again

  • Great houses with really good facilities. Always reply straightaway and send someone round within the next 2 days. Staff are so friendly!