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Sugarhouse Properties Team

Your student & professional accommodation assistants

The Sugarhouse Team

Sugarhouse Properties is a forward thinking company with fresh ideas and a wealth of collective experience in lettings and property management. We are based in central Headingley which allows our market coverage to reach all areas across Leeds and beyond.

We deal with all aspects of Student and Professional Rentals, from matching tenants to properties, offering extensive All Inclusive rent packages, and undertaking refurbishments and repairs of all shapes and sizes. Our aim is simply to provide the best possible level of service and the best possible standard of property for our clients as we seek to put responsible landlords in touch with quality tenants.

We're no eco-warriors, but we want to make life easier and keep our waste to a minimum. By using e-mail, the internet, text messaging and social media, we aim to cut down on as much paper as possible and make things simpler and more accessible for all of our customers.

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We aim to be different.

We believe we can offer not only some of the best choice of student and professional properties in Leeds, but also help and assistance into getting the most out of life in your city. We will not hammer you with hidden fees and charges and we'll offer you honest and impartial advice at all times.

We want you to rent a home from us, not just a house.

We hope that we are able to provide a service that is superior to that of other companies; we know there are plenty of agents out there but we aim to go above and beyond in not only the quality and choice of the accommodation we can offer but also the scope and the quality of the services we provide.

If you are renting from us, then we hope the signing of the tenancy agreement is just the start of your relationship with us, not the end. As well as a host of additional services such as personal cleaners, broadband and contents insurance, we have links and promotions with various bars, restaurants, gyms and other services in the city. We even organise social events for those new to Leeds. Landlords can benefit from our full "From Buy to Let" service where we guide you through every aspect of sourcing, buying, developing and then renting a rental property. Our website is designed for use on all devices, you can read our regularly updated Blog, News and Landlord News pages. You can also keep up to date by following us on Facebook, Twitter, and Instagram.

All of our staff are here to help and look forward to meeting you. Here's a quick introduction to some of our team;

Meet The Team

Richard

Photo of Richard

After a combination of injury and complete lack of ability thwarted his dreams of becoming a professional footballer, Richard has been working in property and lettings for over ten years. During that time he has, rather reluctantly, become something of an expert on the rather dull legislative side of our industry which he says helps him sleep. Away from work he can still be found hobbling around football pitches, enjoying the odd glass of wine (although not at the same time), and pursuing his loves of travel, photography and savoury pastries.

Areas of Expertise: Tenancy Legislation, Landlord Legislation, Websites, All Inclusive Bills

Responsible For: Marketing, Training, Website

Charlie

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Charlie is a local Leeds Lad and has over 20 years experience in the local residential lettings market. Recently moved to York he spends his time between the two Cities loving his commutes through Gods own County by Train, Bike or Car! He enjoys nothing more than jumping on his Bike and heading up to the Moors at the weekend and spending time with his wife, two daughters and Nell the Dog! When he has time to sit down he loves nothing more than a good meal washed down with a bottle of vino followed by a good film!

Areas of Expertise: Buy-To-Lets, Landlords, Investment Properties, Investors, HMO's

Responsible For: Investors, Property Refurbishments, Unipol

Josh

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Josh has recently reached 7 years within the letting industry. There isn't much he hasn't seen in that time, but the student market always provides some interesting scenarios! Being the son of a tradesman, he knows a thing or two about property maintenance, including having a spell working on the tools at the Harewood House Estate. In his spare time, Josh enjoys plenty of social activities including playing and singing in his acoustic band, amateur photography, playing football and squeezing in the odd round of golf!

Areas of Expertise: Tenancy Legislation, Property Management, Landlord Legislation, Deposit Resolution

Responsible For: Management of Office Staff & Office Processes, Housing Act Notices, Contact Queries

Laura

Photo of Laura W

Laura deals with many of the financial aspects of the business and enjoys helping people to ensure any problems with rent are worked out and with the minimum of distress! She also enjoys liaising with both landlords and tenants to help them better understand any of the financial sides of their agreements with us. Laura is also responsible for our first Sugarbabe(!) with the newly born Dan becoming the newest member of our team and doing a good job of keeping Laura busy outside of work. Laura also likes music, going out and jacket potatoes!

Areas of Expertise: Accounts & Finance, Negotiation, Tenancy Arrears

Responsible For: Landlord Statements, Rent Payments & Arrears

Chris

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Chris heads up the out of office maintenance team. After returning to the motherland from an extended holiday of over 8 years in Sydney, Australia, he’s seeing the new sights of Leeds’ student accommodation! Yes, he is still complaining about the weather but is enjoying getting wrapped up and getting out to the properties to ensure that our portfolio is kept in its best condition. From his experience of co-ordinating general maintenance of over 2,000 properties for a large developer in Sydney, he is excited to be back home and continuing his love of all things construction. After leaving Sugarhouse, Chris looks forward to a good glass of red wine whilst putting his feet up on the sofa and watching the mighty Leeds Rhinos!

Areas of Expertise: Property Maintenance, Safety Legislation, Building Works

Responsible For: Property Maintenance, Routine Visits, Checkout Inspections, Safety Certificates

Fiona

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Fi is our front office admin guru, dealing with a vast range of tenant queries and questions regarding tenancy agreements and other documentation. Being a true Leeds lass and having recently graduated from a local University, Fi loves the excitement of working in her Hometown. She has recently started on the property ladder herself and takes a very hands on approach when it comes to DIY having taught herself to plaster and lay floors! When she isn’t in the office she enjoys long challenging walks (often up big hills), baking magnificent cakes and browsing Rightmove!

Areas of Expertise: Tenancy Administration, Social Media, Negotiation

Responsible For: Tenancy Administration, Front of House, Social Media Content

Jason

Photo of Jason

Since buying and refurbishing his first property at a young age, Jason has been working in lettings for the last few years. Progressing through the ranks from lettings negotiator to senior lettings negotiator, Jason is now our lettings manager. He loves the hands on experience of working for Sugarhouse and when he’s not driving people round on viewings or meeting landlords, can be found instead underneath the car where he likes to have a bit of tinker. As well as changing cars as often as most people change jumpers, Jason enjoys mountain biking when the weather allows.

Areas of Expertise: Lettings, Negotiation, Landlords

Responsible For: Property Lettings, Landlords, Property Adverts

Oliver

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Oliver joined Sugarhouse after living in Spain for the last 15 years, where he finished studying, and worked as many things from a lifeguard on the sunny beaches of the Costa del Sol, to events management in a huge resort. After losing his tan and swapping tapas and Rioja wine for Yorkshire puddings and a pint of gravy, Oliver is enjoying life back in the UK and can be found exploring all around the country in his spare time!

Areas of Expertise: Customer Service, Negotiation

Responsible For: Tenancy Administration, Tenant Move Ins, Front of House

Helen

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Helen has recently come back to her home county of Yorkshire from New Zealand. With over 4 years of lettings experience she knows a thing or two about managing repairs and maintenance across a range of properties. Together with Chris they will be keeping our portfolio of houses maintained and in great condition. Away from the office Helen loves to be creative and you can usually find her with a paintbrush in one hand and quite often a glass of wine in the other – which she finds aids the creativity!

Areas of Expertise: Maintenance, Customer Service

Responsible For: Property Maintenance, Inspections, Bills-Inclusive Administration

Lucy

Photo of Lucy

After recently graduating from the University of Leeds, Lucy has put her foot on the first step of the Lettings ladder. In her spare time, she enjoys indulging her creativity and performing with her trusty guitar, Desdemona. At heart, she is an organisational geek; her favourite things to do in the office are getting her teeth sunk in to processing and alphabetising files, and occasionally spilling her drink! Lucy enjoys the fast-paced environment of Lettings. Outside of the office, she is in the process of recording her first EP, and her next goal in life is to own a puppy.

Areas of Expertise: Customer Service, Negotiation

Responsible For: Tenancy Administration, Tenancy Signings

Gavin

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Recently back from a 7 year holiday in NZ (with a little bit of running a full time Estate Agent business) Gavin is our newest Letting Team member. He loves nothing more than matching people to property and is always willing to go the extra mile. Out of work he is a keen musician, teaching drums and playing in bands around Leeds as well as enjoying sampling the various waterholes.

Areas of Expertise: Tenant & Property Matching, Customer Service, Negotiation

Responsible For: Viewings, Lettings Enquiries

Tom

Photo of Tom

Tom recently joined the Sugarhouse team and strives to provide a fantastic service for the students looking to bag themselves a great house. Currently studying his Masters, he’s aware of the difficulties student life can bring but ensures he has ample time for socialising in Headingley or watching the football. Tom’s a great fan of the well-known lunchmeal deal and is partial to a refreshing pint in the beer garden.

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Northern Lettings Agency of the Year 2014 - The Times

Testimonials

  • The best marketing and customer service in the North Leeds student and professional market bar none!

  • They have just organised my third full refurbishment for me and they all look fantastic. I haven't lost a day's rent since they took over

  • They've got fantastic prices and friendly staff

  • Great value properties

  • Friendly, professional service that offers great advice and sees you through from start to finish of the process of letting a house. Always available for any queries that you have and have a very quick response to let any problems that we have had in the house. Feel like we're treated like adults, not students and that they really value our custom.

  • They were very professional and helpful and did their utmost to provide great customer service and find us the exact property we were looking for that satisfied as many requirements as possible. The staff are very welcoming and friendly and were easy to approach with any concerns, requests or questions.

  • Brill company, extremely professional yet friendly and always happy to help! Great to chat to for advice, over all the best in Leeds!

  • They're simpy the best and super efficient!!

  • In a highly competitive category, this agency should be delighted with itself; the judges were extremely pleased to rewards its efforts with the gold. With a focus on students and young professionals the attitude and communication is well tailored to this audience. The team has an established presence across the social media platforms and uses social networking sites extremely well. The website is very good indeed and has a number of features expected by the young and tech savvy target audience. The directors value their staff and there is a very good mentoring scheme in place to develop negotiators into senior staff. As can be expected in student sharing tenancies, they are well versed in dispute resolution and manage to remedy any issues without legal recourse, so all parties come away happy with the results.

  • You've taken a hugh worry from my mind. Thank you so much for all your helpand advice. My tenants have also been really pleased with you which is really nice. Everything was really straightforward and the tenants have been great.

  • Sugarhouse Properties are always helpful when we have any problems with the house and always fix it immediately. They are constantly polite and friendly when we are in contact with them.

  • Many thanks for all your hard work; your administration is excellent and you communicated well with us throughout

  • We had our house on with XXXX for 4 months with no success and no feedback. Sugarhouse advised me to organise some minor improvements and had the house rented within a week!

  • Such friendly and helpful people! All staff are easy to talk to and are open to questions no matter how many! Definitely recommend to anyone looking for a house!

  • I have recently organised a house for next year with Sugarhouse and everything went as quick and easy as possible. The team are a great example to all other letting agencies, with their professionalism and commitment. They also make your house-viewing fun, which is very important

  • When we were looking for a house they were so helpful in trying to find what we wanted. Whenever we had problems at the house they are always very quick at responding and fixing the problem. We are very happy with the service they have provide and if we were not in our third year we would definately use them again

  • Great houses with really good facilities. Always reply straightaway and send someone round within the next 2 days. Staff are so friendly!